Shipping & Returns
Shipping Policy
We currently ship only to addresses in the United States. Shipping estimates and charges vary by product and destination and are shown before you place your order. Items may arrive in separate packages. Tracking information is provided when available. Please check your delivery address before ordering; contact contato@nerdhelpsolucoes.com.br promptly if a correction is needed. Changes cannot be guaranteed once processing begins.
If we cannot ship within the stated timeframe, we will notify you of the delay, provide an updated shipping estimate, and offer cancellation with a full refund. When no shipping timeframe is stated, the applicable U.S. rule generally requires shipment within 30 days. We will obtain consent to further delays where required; if we cannot fulfill your order, we will cancel it and refund you.
If tracking stops updating or an order does not arrive, contact us with your order number. If tracking shows delivery but you have not received the package, check the address, household members, nearby delivery locations and the carrier. We will investigate with the carrier and may request supporting delivery documentation. A delivery scan alone does not waive your applicable consumer rights.
Cancellations, Returns & Refunds
To request help, email contato@nerdhelpsolucoes.com.br with your order number and a description of the issue.
Cancellations: Contact us as soon as possible. If the order has not entered processing or shipped and cancellation is confirmed, we will issue a full refund. Once shipped, an order cannot be stopped. Special-order or personalized items may have different cancellation restrictions disclosed before purchase. This does not affect cancellation rights for shipping delays.
Damaged or defective items: Please report the issue within 30 days of delivery and include clear photos or a short video showing the problem, packaging and shipping label. After verification, we will arrange a refund or replacement for a confirmed defect or transit damage. Damage limited to packaging, where the product is intact and works correctly, does not automatically qualify.
Wrong or missing items: Contact us promptly with your order number and photos of what arrived, its packaging and label. Identify the missing item or the incorrect size, color or model. Confirmed fulfillment errors are eligible for a refund or replacement at no additional cost.
Returns: Contact us before sending anything back. We will explain whether a return is needed and provide instructions and any authorized return address. Do not send items to the address on the original package or to a supplier without authorization. Some confirmed problems can be resolved without a physical return.
Refunds: Approved refunds are issued to the original payment method. Your bank or payment provider determines when funds appear. We will confirm the resolution by email.
Consumer rights: This policy does not limit rights under applicable law. The 30-day reporting request above does not replace any legally required warranty or remedy. Any voluntary return policy for a specific product will be disclosed before purchase.